Voltra Warranty
Every Voltra device is built to last - and we stand behind that. If something goes wrong, we've got you covered.
What's Covered
Your Voltra device comes with a 6-month warranty from the date of purchase, covering any defects in materials or workmanship under normal use. If your device develops a fault that isn't caused by accidental damage, misuse, or general wear and tear, we'll replace it.
If you purchased Voltra with Lifetime Warranty, everything above applies - the only difference is that your cover never expires. As long as you own your device, we've got you covered.
No renewal fees. No expiry date. Just complete peace of mind, for life.
To check whether your purchase includes Lifetime Warranty, refer to your order confirmation email.
What's Not Covered
- Accidental damage, drops, or impact
- Water damage beyond the device's rated resistance
- Damage caused by unauthorised modification or repair
- Normal wear and tear including scratches and strap deterioration
- Loss or theft
How to Make a Claim
If you think your device is faulty, get in touch with us at customerservice@voltrahealth.com with your order number and a brief description of the issue. We aim to respond within 24 hours and will do everything we can to get it resolved quickly.
Register Your Warranty
To make sure your warranty is on record, drop us an email at customerservice@voltrahealth.com with your name, order number, and device model. It takes two minutes and means we can help you faster if you ever need us.
We strongly recommend registering your warranty as soon as you receive your device. Once registered, your warranty is tied to your order - so even if you lose your warranty card, your cover is safe. We'll always be able to look you up.
Refund Policy for Lifetime Warranty
The Lifetime Warranty is a one-time, non-refundable add-on. Once purchased, the warranty is active and cover begins immediately, meaning it cannot be refunded as part of a change of mind return.
If you return your Voltra device under our standard returns policy, any refund issued will cover the cost of the device only. The Lifetime Warranty fee is non-refundable as cover has already been provided for the period of ownership.
This does not affect your statutory rights. If your device develops a fault covered under the warranty, your cover remains valid and we will honour any legitimate warranty claim in full.
If you have any questions about your warranty cover please contact us at customerservice@voltrahealth.com
Need Help With Your Device?
Before making a warranty claim, it's worth checking our support page - most issues can be resolved quickly without needing a replacement.