Start a return

You can return your item within 30 days of receiving your order, provided it is in unused or as-new condition in its original packaging. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

Return shipping costs are the responsibility of the customer - we offer a Royal Mail Tracked service, as we cannot be responsible for parcels lost in transit

Once we receive and inspect your return we'll process a refund of the original product value and standard outbound delivery cost to your original payment method within 5-10 working days.

Condition of Returned Items

To be eligible for a full refund, items must be returned in unused, as-new condition. We assess all returned items on receipt and apply the following deductions where applicable:

• Lightly used - item shows minor signs of wear but remains resellable as refurbished. A deduction of up to 30% of the product value may be applied to reflect diminished resale value.
• Heavily used - item shows significant signs of wear, scratches or deterioration. A deduction of up to 50% of the product value may be applied.
• Damaged beyond resale - item is broken, has a cracked screen, missing components or has been physically damaged. We reserve the right to refuse a refund and will instead offer a repair or replacement where possible.

These deductions reflect our rights under the Consumer Contracts Regulations 2013 to recover losses resulting from handling beyond what is necessary to inspect the product.

View our full Policy here

Paste your faulty-item policy here.