Start a return

1. Press the Start your return button above.
2. Enter your order number - numbers only (for order VOLTRA1234, enter 1234).
3. Select your reason for returning.
4. Pack your Voltra in its original packaging with all accessories included.
5. Print your returns label, or save the Royal Mail QR code.
6. Take your parcel to any Post Office or Royal Mail postal point.
   
   

This service is for Refunds ONLY, if you require a replacement, please contact our team on customerservice@voltrahealth.com

You can return your item within 30 days of receiving your order, provided it is unused or in as-new condition and in its original packaging. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

Return shipping

Return shipping is arranged by us using a Royal Mail Tracked service, and a £3.99 charge is deducted from your refund to cover it. We offer a tracked service as we can't be responsible for parcels lost in transit.

The £3.99 charge applies to change-of-mind returns only. If your item is faulty or damaged on arrival, we cover the return postage in full and no such deductions apply.

Refunds

Once we've received and inspected your return, we'll refund the original product value and the standard outbound delivery cost to your original payment method within 5–10 working days.

Returned items must be complete

Please return your Voltra with all original accessories, including the charging cable and any straps or components it came with. If items are missing, we reserve the right to deduct the retail cost of the missing components from your refund.

Condition of returned items

To be eligible for a full refund, items must be returned unused or in as-new condition. We assess all returned items on receipt and apply the following deductions where applicable:

• Lightly used — the item shows minor signs of wear but remains functional. A deduction of up to 30% of the product value may be applied to reflect diminished value.
• Heavily used — the item shows significant wear, scratches or deterioration. A deduction of up to 50% of the product value may be applied.
• Damaged beyond use — the item is broken, has a cracked sensor, missing components or has been physically damaged. We reserve the right to refuse a refund and will instead offer a repair or replacement where possible.

These deductions reflect our right under the Consumer Contracts Regulations 2013 to recover losses resulting from handling beyond what is necessary to inspect the product. They do not apply to faulty items.

Read our full returns policy

Arrived damaged? Let us know within 7 days of receipt. Use the Start your return button above and select 'Arrived Damaged' from the drop-down menu, and we'll arrange a replacement or full refund at no cost to you - including return postage.

Developed a fault? If your Voltra develops a fault within 6 months of purchase, start your return the same way — hit Start your return and select 'Faulty'. We'll assess the fault and provide a repair, replacement or refund in line with your rights under the Consumer Rights Act 2015.

Lifetime warranty holders are covered beyond the standard 6 months, for the full length of your warranty. Start your return in the same way and we'll take it from there.