Policy document

Voltra Health Authorised Retailer Policy

Last updated: June 2026

1. Purpose

This policy sets out the terms under which authorised partners may distribute and sell Voltra Health products. Its purpose is to preserve the integrity and market value of the Voltra™ brand, to maintain a consistent standard of customer experience across all points of sale, and to ensure that all authorised partners operate under uniform and equitable conditions. Adherence to this policy is a condition of authorised partner status.

2. Authorised sales channels

Authorised partners are permitted to sell Voltra products solely through the channels set out below. Sale or distribution through any channel not expressly listed constitutes a breach of this policy

The partner's own website, operated under the partner's registered legal business name
The partner's physical retail premises
Direct sales to the partner's own clients, patients, or members
Employer or corporate wellness programmes administered by the partner.

3. Restricted platforms

Notwithstanding any other provision of this policy, authorised partners are prohibited from selling, listing, advertising, or otherwise distributing Voltra products on the following platforms under any circumstances:
  • Amazon in its entirety, including Amazon.com, Seller Central, Fulfilment by Amazon (FBA), and all international Amazon marketplaces
  • eBay
  • TikTok Shop
  • Facebook Marketplace
  • Google Shopping, where listed by third-party sellers
  • Any other third-party online marketplace, reseller platform, or auction site

Listing or selling Voltra products on any restricted platform constitutes a material breach of this policy and will result in immediate review, and may lead to the suspension or termination of the partner agreement at Voltra's sole discretion.

4. Minimum Advertised Price (MAP)

All authorised partners are required to comply with Voltra's Minimum Advertised Price (MAP) policy. The applicable MAP for each product is determined by Voltra and communicated to approved partners in writing. Advertising, listing, or promoting any Voltra product below the applicable MAP - through any channel or method, including but not limited to discount codes, coupons, strike-through or comparative pricing, or bundling arrangements that reduce the effective advertised price - shall constitute a breach of this policy.

5. Enforcement

Voltra actively monitors partner compliance across all sales channels. Where a breach of this policy is identified, it will be addressed in accordance with the following three-stage process:

1

First violation

A formal written notice will be issued, affording the partner 48 hours to cure the breach.

2

Second violation within a 12-month period

Suspension of the partner account for a period of 30 days.

3

Third violation

The partner agreement will be terminated permanently.

6. Product warranty

Voltra product warranties apply solely to products purchased from authorised partners. Products obtained from unauthorised sellers may not qualify for warranty cover, returns, replacements, or technical support, and Voltra accepts no liability in respect of such products. A current register of authorised partners is maintained on our authorised partners page.

7. Reporting unauthorised sellers

Should you identify Voltra products being sold through unauthorised channels, please report it to Voltra at partners@voltrahealth.com

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