Data & Privacy
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Your readings belong to you. We don't sell them, we don't share them with advertisers, and we don't pass them to insurers or employers. There's no subscription on a Voltra because we make our money when you buy the device, not from what it records.
This is the plain English version. Read our full privacy policy here.
Where your data lives
On Amazon Web Services, in their London (eu-west-2) region.
It's encrypted in transit with TLS and encrypted at rest with AES-256. The AWS infrastructure we build on is independently certified to ISO 27001 and SOC 2 - that's the platform underneath us rather than a certification we hold ourselves, and we'd rather say so than imply otherwise.
What we collect
| What | Why |
|---|---|
| Your readingsSleep, heart rate, steps, and on the Core your body composition | So the app can show you your history and trends |
| Your profileDate of birth, sex, height, weight | Several figures are calculated from these rather than measured |
| Account detailsEmail address | To sign you in and to contact you about your account |
| Device informationModel, firmware version, battery level | To keep the app working with your device and to help support diagnose faults |
| Order detailsName, address, order history | To fulfil orders and honour your warranty |
Your shop account and your app account are separate systems, so your order details and your readings aren't held together.
Who can see it
Access to the production database is restricted to a small number of named engineers. We only look at an individual account when you've asked us to for a support issue, and we'd normally ask you before we do.
Who else is involved
We use a small number of suppliers to run the business, and they only get what they need to do their job:
- Amazon Web Services - hosting
- Shopify - the shop, orders and payments
-
Klaviyo - email, if you've signed up for it
None of them are allowed to use your data for their own purposes.
Your rights
Under UK GDPR you can ask us to:
- Tell you what we hold about you
- Give you a copy of it in a portable format
- Correct anything that's wrong
- Delete it
- Stop using it for marketing
- Restrict or object to how we use it
We'll respond within one month, and it's free. You don't have to give a reason.
Exporting your data
Exporting your history from the app is something we're building, and it isn't there yet.
In the meantime you can have it whenever you want it - email customerservice@voltrahealth.com from the address on your account and we'll send you everything we hold as a file you can open anywhere. That's free, you don't need to give a reason, and we'll come back within one month and usually much sooner.
Deleting your data
You can delete your account and every record attached to it from Me > Profile > Delete Account (Q Watch Pro) or Mine > Account information > Delete account (Voltra Health App). It's permanent, and deleted data clears from our backups within 30 days.
Your device keeps working. You can carry on using the app as a guest, in which case your readings stay on your phone instead of being sent to us. Nothing reaches our servers, so we can't see it, restore it or send it to you - and there's no backup, so if you lose the phone or delete the app, that history goes with it. Creating a new account starts syncing again from that point.
Health data
Voltra is a wellness product, not a medical device, and the app isn't a medical record. Your readings are estimates to help you spot trends over time. We don't share them with any health service, and nothing in the app is a diagnosis. If something in your data worries you, speak to your GP.
Cookies
The website uses cookies for the basket, for remembering your preferences and for understanding which pages people find useful. You can change what you accept at any time from the cookie settings on the site. The app doesn't use cookies.
Marketing emails
We only email you marketing if you've asked us to. Every one has an unsubscribe link and it works immediately. Unsubscribing doesn't stop order confirmations, dispatch notifications or warranty correspondence, because those aren't marketing.
Children
Voltra isn't intended for children under 16 and accounts shouldn't be created for them.
Asking us anything
Email customerservice@voltrahealth.com with your question and the email address on your account, and we'll come back within one month, usually much sooner.
We're BSC COMMERCE LTD, registered in England and Wales, company number 16459758. If you're unhappy with how we've handled something, you can complain to the ICO at ico.org.uk.
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