We want you to be completely happy with your Voltra. If you're not, here's how our returns process works.

Change of Mind Returns

You can return your item within 30 days of receiving your order, provided it is in unused or as-new condition in its original packaging. This is in addition to your statutory rights under the Consumer Contracts Regulations 2013.

To request a return:

• Email customerservice@voltrahealth.com with your order number and reason for return
• We'll confirm the return address within 1-2 working days
• Include your order number inside the return package - returns without an order number cannot be processed
• Return shipping costs are the responsibility of the customer - we recommend using a tracked service as we cannot be responsible for parcels lost in transit

Once we receive and inspect your return we'll process a refund of the original product value and standard outbound delivery cost to your original payment method within 5-10 working days.

Condition of Returned Items

To be eligible for a full refund, items must be returned in unused, as-new condition. We assess all returned items on receipt and apply the following deductions where applicable:

• Lightly used - item shows minor signs of wear but remains resellable as refurbished. A deduction of up to 30% of the product value may be applied to reflect diminished resale value.
• Heavily used - item shows significant signs of wear, scratches or deterioration. A deduction of up to 50% of the product value may be applied.
• Damaged beyond resale - item is broken, has a cracked screen, missing components or has been physically damaged. We reserve the right to refuse a refund and will instead offer a repair or replacement where possible.

These deductions reflect our rights under the Consumer Contracts Regulations 2013 to recover losses resulting from handling beyond what is necessary to inspect the product. You will be notified of any deduction before it is applied.

Warranty Purchases

Our Lifetime Warranty is a service that activates immediately upon purchase. As the warranty period commences from the date of purchase, it is non-refundable once activated. If you return your device, the warranty element of your purchase will not be refunded. This does not affect your statutory rights in relation to the device itself.

Faulty or Damaged Items

If your item arrives faulty or develops a fault, please contact us at customerservice@voltrahealth.com within 30 days of receipt and we'll arrange a repair, replacement or full refund at no cost to you including return postage. Between 30 days and 6 months of purchase we'll assess any fault and provide a resolution in line with your rights under the Consumer Rights Act 2015.

Order Cancellations

If you’ve made a mistake with your order or wish to cancel it before receiving confirmation of dispatch, please contact our Customer Service team immediately.

We process orders as soon as they’re placed, so if you need to cancel, please contact our Customer Service team as soon as possible at customerservice@voltrahealth.com 

If your request is made within the first hour of placing the order, we can usually stop it before it’s processed. However, once your order has been dispatched and a tracking number has been issued, we’re unfortunately unable to cancel it.

Your order is only cancelled once you receive email confirmation from our team

You’ll still have the option to return the product once it arrives, in line with our returns policy.

Your Statutory Rights

Nothing in this policy affects your statutory rights under UK consumer law.

⚠️ Returns received without an order number included in the package cannot be processed, as we will be unable to identify the order.